Privacy Policy

Privacy Policy

Last updated: 17th June 2025

At Options Flooring Ltd, we are committed to protecting your privacy and handling your personal data responsibly. This policy explains how we collect, use, and store your information when you interact with us.

Options Flooring Ltd
152 Junction Rd, Andover, SP10 3JF
Company Registration Number: 5181058
Email: info@optionsflooing.co.uk
Phone: 01264 409500

We are the data controller for the purposes of this privacy policy.

We may collect and process the following types of personal data:

• Name and contact details (e.g. address, email, phone number)
   
• Payment and billing information
   
• Site access or usage data (e.g. IP address, browser type)
   
• Any personal information you provide when contacting us via our website, email, or phone
   

We use your personal data to:

• Provide quotes and carry out services
   
• Respond to enquiries
   
• Manage bookings and communication
   
• Send invoices and process payments
   
• Improve our services and website performance
   
• Comply with legal obligations
   

We do not sell your personal data to third parties.

We process your personal data based on:

• Your consent
   
• The performance of a contract
   
• Our legitimate interests (e.g. to operate and improve our business)
   
• Compliance with legal obligations
   

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

We may share your data with:

• Service providers (e.g. payment processors, IT support)
   
• Regulatory authorities, if legally required
   

All third parties are required to respect the security of your data and comply with data protection laws.

You have the right to:

• Access the personal data we hold about you
   
• Request correction or deletion of your data
   
• Object to or restrict our processing
   
• Withdraw consent (where applicable)
   
• Lodge a complaint with the Information Commissioner’s Office (ICO)
   

We take appropriate security measures to protect your personal data against loss, misuse, and unauthorised access or disclosure.

Our website may use cookies to enhance user experience and analyse website traffic. You can manage cookie preferences via your browser settings.

If you have any questions about this privacy policy or how your data is handled, please contact us:

Options Flooring Ltd
Email: info@optionsflooring.co.uk
Phone: 01264 409500